Front-office support for your practice, done carefully.
Scheduling, insurance eligibility checks, prior-authorization paperwork and billing support — by a dedicated, HIPAA-trained administrative assistant working under a Business Associate Agreement.
Admin capacity, with privacy built in.
Practice staff spend large parts of the day on phones, portals and paperwork. That's work a well-trained remote administrator can take on — if privacy and access are handled properly.
We require a signed Business Associate Agreement (BAA) before any assistant accesses protected health information, provide HIPAA privacy and security training, and work only inside your systems with role-based access. Our assistants do no clinical work.
Tasks your assistant owns
Scheduling & patient communication
- Book, confirm and reschedule appointments
- Manage waitlists and recall lists
- Send reminders through your approved systems
- Handle non-clinical patient inquiries
Insurance & authorizations
- Verify eligibility and benefits in payer portals
- Prepare prior-authorization paperwork for clinician review
- Track authorization status and expirations
- Update demographics and insurance records
Billing support
- Prepare charge entry from completed documentation
- Post payments and EOBs
- Work denial queues under your billing lead
- Prepare AR follow-up lists
Tools
Your assistant works in your accounts, under your access policies.
Ideal client
- Independent practices with 1–20 providers
- Specialty clinics with heavy authorization volume
- Therapy and behavioral-health group practices
- Medical billing companies needing admin capacity
Non-negotiables for medical work
BAA required. We sign a Business Associate Agreement with your practice before any access to protected health information, consistent with the HIPAA Privacy and Security Rules.
No clinical work. Assistants do not give medical advice, triage symptoms, interpret results or make clinical decisions. Anything clinical is routed to your staff.
Assistants work only inside your EHR and systems, with minimum-necessary, role-based access, MFA and no local storage of PHI.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Growth | $2,300/mo | Minimum plan for medical admin: HIPAA training, BAA and scheduling/insurance/billing support. |
| Executive | $2,700/mo | Senior assistant with prior US healthcare admin experience for complex billing or multi-provider practices. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
Medical Administrative Assistants: common questions
Will you sign a BAA?
Yes, and we require one before an assistant accesses any protected health information.
Are your assistants HIPAA-trained?
Every medical admin assistant completes HIPAA privacy and security training before placement, and annually after.
Do assistants do any clinical work?
No. They handle administrative tasks only and route anything clinical to your licensed staff.
Can they work in our EHR?
Yes, under a user account you provision with role-based, minimum-necessary access and MFA.
Why is Core not available for medical admin?
Medical work requires additional training, vetting and compliance overhead, so it starts at the Growth tier.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.